Shipping policy

ePlants Shipping Policy

Effective Date: October 5, 2023

Welcome to ePlants! We are dedicated to providing you with the best shopping experience with our plant products. Please review our shipping policy to understand how we handle the shipment of your orders.

1. Order Processing:

  • Orders are typically processed within 7 business days from the date of purchase.
  • Some orders may not be ready to ship until a specific date. Please check our website or contact us for more information.

2. Shipping Methods:

  • We offer several shipping options, including standard and expedited shipping. Shipping options and associated costs will be displayed at checkout.

 

- Local Delivery:

For our customers who prefer the convenience of local delivery, please take note of the following:

  • Delivery Window: Our local delivery service operates from 8 am to 8 pm, and you can expect your items to be delivered within 2-5 days after placing your order.
  • Delivery Days: Monday to Friday.
  • Delivery Method: Your items will be dropped off at your front door for a contactless experience.

Please be aware that ePlants is not liable for any damage or theft that may occur after the delivery has been completed. Ensure that someone is available to receive the delivery during the specified delivery window.

If you have any specific delivery instructions or concerns, please feel free to reach out to our customer service team. Thank you for choosing ePlants!

 

3. Shipping Times:

  • Shipping times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
  • Please note that some products may have longer processing times or seasonal shipping restrictions. These details will be mentioned on the product page.

4. Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

5. Shipping Fees:

  • Shipping fees are calculated based on the weight, size, and destination of your order. Shipping costs will be displayed at checkout before you complete your purchase.

6. Shipping within Ontario, Canada:

  • At the moment, we offer shipping exclusively within the province of Ontario, Canada. We do not offer shipping to other provinces or international locations.

7. Customer Responsibility:

  • It is the responsibility of the customer to ensure that they are available to accept the delivery at the provided shipping address.
  • Failure to be available for delivery may result in exposure of the products to adverse weather conditions, and we are not responsible for any damage or deterioration caused by such exposure.

8. Shipping Address:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by customers.

9. Delayed or Lost Shipments:

  • While we make every effort to ensure timely delivery, we are not responsible for delays or losses caused by shipping carriers or events beyond our control. In case of a delayed or lost shipment, please contact us, and we will assist in resolving the issue.

10. Shipping Restrictions:

  • Certain products may be subject to shipping restrictions or quarantine regulations in your area. It is your responsibility to be aware of and comply with any local regulations regarding the receipt of plants.

11. Contact Information:

  • If you have any questions or need further assistance regarding shipping, please contact us through our Contact Page.

By placing an order with ePlants, you agree to the terms outlined in this shipping policy.